How new technology is smoothing hotel operations behind the scenes

Published in Hotel Management – June 2016. Taking on new technology usually requires a significant investment for hotels, and too often new technology is being developed faster than hotels can keep up with.

Cambria Hotels & Suites Taps UniFocus for Improving Meeting/Event Satisfaction

UniFocus is excited to announce that Cambria hotels & suites, an upscale division of Choice Hotels, has rolled out a pilot program with UniFocus’ MEETINGScope, a survey system specifically designed for event feedback.

Why you need a Labor Management System - An Introduction

March 2016 - by Ken HeymannImagine that each time you check into a luxury hotel, a single associate is assigned to take care of all your needs 24/7. He checks you in, takes your bags to your room, then waits outside your door to fulfill any request you might have.

Measuring success and individual motivation in a post-tipping age

Published in Restaurant Hospitality - March 2, 2016 - by Mark HeymannWith more restaurants adopting no-tip policies, operators must find new barometers for gauging

Mark Heymann in Hotel Business Review

Top Line vs. Bottom Line and the Effect on Market Share

The hotel industry spends a great deal of money today promoting and attracting customers, with the intent to gain market share, increase total revenue and drive top-line performance.